- Unit 9 Promote Effective Handling of Information in Care Settings
- 3.2. Support others to understand and contribute to records
- 3.1. Support others to understand the need for secure handling of information
- 2.4. Support audit processes in line with own role and responsibilities
- 2.3. Maintain records that are up-to-date, complete, accurate and legible
- 2.2. Demonstrate practices that ensure security when storing and accessing information
- 2.1. Describe features of manual and electronic information storage systems that help ensure security
- 1.2. Summarise the main points of legal requirements and codes of practice for handling information in care settings
- 1.1. Identify legislation and codes of practice that relate to handling information in care settings
- Unit 8 Promote Health, Safety and Well-being in Care Settings
- 9.4. Explain how to access support sources
- 9.3. Compare strategies for managing stress in self and others
- 9.2. Analyse factors that can trigger stress
- 9.1. Describe common signs and indicators of stress in self and others
- 8.3.Explain the importance of ensuring that others are aware of their own whereabouts
- 8.2.Use measures to protect your own security and the security of others in the work setting
- 8.1. Follow agreed procedures for checking the identity of anyone requesting access to premises, information
- 7.4. Ensure clear evacuation routes are maintained at all times
- 7.3. Explain the emergency procedure to be followed if a fire occurs in work settings.
- 7.2. Demonstrate measures that prevent fires from starting
5.2. Explain the importance of an accessible complaints procedure for reducing the likelihood of abuse
Course- Level 3 diploma in care (RQF)
Unit 7 – Safeguarding and Protection in Care Settings
L.O 5 – Understand ways to reduce the likelihood of abuse
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5.2. Explain the importance of an accessible complaints procedure for reducing the likelihood of abuse
The importance of an accessible complaints procedure cannot be overstated. It is one of the most important ways to reduce the likelihood of abuse. By having a clear and easily accessible complaints procedure, individuals who have been wronged know exactly where to go to make their complaints known.
This not only protects them from further abuse but also helps ensure that the perpetrator is held accountable for their actions. In addition, it allows the organization to investigate and take corrective action as necessary. This reduces the likelihood of abuse in the future. Lastly, an accessible complaints procedure is vital in maintaining the credibility of the organization. This is especially important considering the trust and authority that elder care professionals operate under.
Unfortunately, there is a wide variety of complaints procedures for elder care facilities and nursing homes throughout the United States. Some places have complaint forms available on their website, some require individuals to fill out an extensive form which can then take weeks or even months to be properly investigated by an independent investigator. Others will provide information about how to make a complaint verbally but fail to explain what will happen next.
This leaves many individuals feeling as though they’ve been ignored regardless of whether they file a written or verbal complaint. As we all know, sometimes it’s not easy to put your concerns into words so another option is needed: Anonymous Complaints.
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