Unit 9 Promote Effective Handling of Information in Care Settings

It is absolutely vital to have warm and cordial contacts with the receiving care team in a healthcare environment. Confidentiality and the treatment of personal information are critical for establishing trust in personal interactions. If this trust is breached, it might make a patient unable to collaborate with their medical professionals.

As a healthcare or social care worker, you have to protect the personal information of the people you’re entrusted with. Other workers have the same privacy as you. Your employer is required to have established processes in place to comply with the legal requirements for data storage, and you are required to operate within your employer’s approved ways of doing business.

This course will assist you in understanding the concept of confidentiality to ensure you avoid running into trouble by breaking confidentiality, for example, by using social media, such as taking or sharing photos or videos. This may be a disciplinary offense, and in some cases, could even be a criminal offense depending on what is shared.

In both the health and social care settings, having a security system to safely store and preserve personal information is crucial. So all healthcare providers need to have this training. There is a great deal of the information that we utilize every day that is very personal and sensitive to the people we serve. We must respect and defend their privacy and dignity.

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1. Understand requirements for handling information in care settings

A law established by parliament has different precedents than ones that are implemented by referring to past instances and then utilizing them as precedents for future legal judgments. Other examples of the case-law of this sort include Duty of Secrecy, which establishes that confidentiality shall be maintained in those circumstances when it is fairly anticipated to apply, such as when an individual provides personal information to healthcare or personal care services. The disclosure of personal information may only be allowed by the individual’s consent or to satisfy a requirement that is imperative to protect the individual, comply with the law, or both.

Through this action, citizens can submit inquiries to various public agencies, including the NHS, local governments, and federal government agencies. A request for public information from a public body shall be met with the response of the requested information or an explanation as to why the sought information cannot be provided. The intention of this is to maintain public transparency and accountability when it comes to the way tax money is spent.

1.1. Identify legislation and codes of practice that relate to handling information in care settings

1.2. Summarise the main points of legal requirements and codes of practice for handling information in care settings

2. Be able to implement good practice in handling information

Data Protection Act 1998 (amended in 2003), which serves as a federal-level safeguard for data privacy and security The Data Protection Act of 1998 was established to secure people’s personal information and specify the details of the persons or organizations to whom the information might be disclosed. Information management is one of the act’s benefits, ensuring consumers make sure their data is being managed appropriately. Before the introduction of the 1998 Act, the Data Protection Act 1984 and the Access to Personal Files Act, 1987, which had been passed earlier, acted as predecessor legislation alongside newer legislation such as the EU Directive on Data Protection.

Everyone who has personal information has a legal responsibility to comply with the Data Protection Act of 1998 (which was updated in 2003). Data Protection Act (DPA) applies to a number of organizations, including businesses, educational institutions, and health services (amended in 2003).

2.1. Describe features of manual and electronic information storage systems that help ensure security

2.2. Demonstrate practices that ensure security when storing and accessing information

2.3. Maintain records that are up-to-date, complete, accurate, and legible

2.4. Support audit processes in line with own role and responsibilities

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3. Be able to support others to handle information

As an experienced staff member, you should utilize your expertise and knowledge to help others better understand and participate in the records. Your donors or beneficiaries might be members of another organization, individuals who support you, or the organization itself, for example, a family member or advocate.

To guarantee that your patient-centered care practices successful, all patients should have the chance to take part in developing their care plans. You should do everything you can to make this happen because that way, your practice will function in a person-centered fashion. Similarly, the individuals representing the individual should have specialized knowledge about them and be given the resources to interact.

Sometimes you’ll need to discuss the necessity of maintaining meticulous records to give personalized care that goes along with the individual’s necessities, desires, and preferences. Additionally, you will need to have these talks with team members to fully comprehend their tasks and obligations surrounding data management and provide them with the help they may need as necessary.

3.1. Support others to understand the need for secure handling of information

3.2. Support others to understand and contribute to records

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