2.2. Describe the factors to consider when promoting effective communication

Course- Level 3 diploma in care (RQF)

Unit 6 – Promote Communication in Care Settings

L.O 2 – Be able to meet the communication and language needs, wishes, and preferences of individuals

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2.2. Describe the factors to consider when promoting effective communication

When promoting effective communication, one should take into account the environment, the audience, and the message.

The environment can either support or impede communication. When people are in a distraction-filled environment, it will be difficult for them to communicate. Distractions can include noise, visual distractions, and physical distractions. For example, if the two of you were at a loud bar with loud music playing then it would be very difficult for either person to have an effective conversation. Similarly, if one person were trying to talk to someone at a crowded party, it would be hard for the person being spoken to understand what was being said. Although there are differences in perception of distractions between people, this does not decrease their effect on communication.

The audience is also important to consider when communicating with others because different audiences will have different needs and expectations. Some audiences that may have different needs and expectations include children, seniors, people with disabilities, etc. For example, someone speaking to a child should have a clear tone of voice and not overly complex or confusing language. In contrast, if one were trying to speak to an elderly person who had hearing problems then they would need to speak up so the older person would be able to hear them.

The message that one sends should also be clear and concise in order for it to be effective. If the message is not clear or is too complex then the audience may not understand what you are trying to say which could lead to further problems. For example, if someone goes on a political rant at an airport then people around them might try to avoid the person or get angry at them.

Effective communication is achieved when one takes into account the environment, the audience, and the message. If the environment becomes too distracting then it can be difficult for people to communicate effectively. The same goes for if there are different needs and expectations among the audience and if the message is not clear and concise. If people consider these factors then they will be able to communicate more effectively with others.

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