2.1. Demonstrate how to establish the communication and language needs, wishes and preferences of individuals to maximise the quality of the interaction

Course- Level 3 diploma in care (RQF)

Unit 6 – Promote Communication in Care Settings

L.O 2 – Be able to meet the communication and language needs, wishes, and preferences of individuals

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2.1. Demonstrate how to establish the communication and language needs, wishes, and preferences of individuals to maximize the quality of the interaction

Every person is unique and has different communication needs, wishes, and preferences. You’ll want to establish a rapport with the person in order to determine what those are.

Some people prefer clear, direct communication while others may appreciate more subtlety or ambiguity. Some people prefer to talk a lot, while others would rather listening be the main focus of the interaction. Some may want to get down to business quickly, while others may enjoy taking things slow and savoring the conversation.

The best way to find out what someone’s communication needs, wishes, and preferences are? Ask them! Convey that you’re genuinely interested in learning about them and their preferences, and they’ll likely be happy to share them with you.

People also express their preferences in a variety of different ways and it is important to learn these cues as well. Body language, facial expression, the volume of speech, and other dynamics are primary ways we convey our response to what someone else is saying.

People communicate their emotions and feelings in a number of different ways. Some people express themselves through language, while others use more complex forms of communication. The most important thing for you to understand when communicating with someone who is expressing themselves emotionally is to pay attention to the body language, facial expression, and voice patterns.

It can also be helpful in some situations to ask them what they are feeling at the moment. Though it’s important that you do not become overly upset if your loved one does not respond the way you wish them to. When communicating with someone who uses non-verbal communication over verbally, it is always important to understand that both methods of communication must be respected and honored.

It may also be helpful for you to learn more about a particular culture and its communication patterns prior to talking with anyone from that culture, or at least gain an awareness of differences while having conversations with members of different cultures. Sometimes when another person is telling you something you can miss out on some subtle cues because you don’t understand their cultural frame of reference.

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