2.3. Explain where to get additional support and advice about conflicts and dilemmas

Course- Level 3 diploma in care (RQF)

Unit 3 –Duty of Care in Care Settings

L.O 2 –Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care

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2.3. Explain where to get additional support and advice about conflicts and dilemmas

There are a number of resources available for support and advice on conflicts and dilemmas. The most obvious place to start is with your friends, family, and colleagues. Ask them for their opinions and insights on the situation. They may have some valuable perspectives that you haven’t considered.

You can also seek out professional help from a therapist or counselor. They will be able to provide you with impartial support and guidance as you work through the conflict or dilemma. You can also find helpful information online or in books about resolving conflicts and making decisions. The more information you gather, the better equipped you’ll be to make the best possible choices for yourself.

The resources that may be most helpful, though, are the ones you create yourself. In other words, a personal code of ethics can serve as a “go-to” resource when resolving conflicts or making difficult decisions. You don’t have to follow someone else’s system of values and principles – but it might be worth considering if their opinions match up with yours.

If you haven’t already, take a moment to read over the self-assessment in earlier posts listed below under “Related Posts.” You can also think about past decisions and conflicts that you’ve faced – what were your thought processes? What information did you use to make these choices? What would have been helpful to know at the time?

This self-examination should help you to uncover your own system of ethics and values. You can then use this as a reference point when making future decisions or dealing with new conflicts. Of course, it takes time – and perhaps trial and error – before any code of ethics become “second nature” in decision-making. Having a starting point, though, can be helpful for anyone at any stage in the process.

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