2.4. Contribute to quality assurance processes to promote positive experiences for individuals receiving care

Course- Level 3 diploma in care (RQF)

Unit 1 –Responsibilities of a Care Worker

L.O 2 – Be able to work in ways that are agreed with the employer

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2.4. Contribute to quality assurance processes to promote positive experiences for individuals receiving care

By contributing to quality assurance processes, you can help ensure that individuals receiving care have a positive experience. This includes providing feedback about your own care and the care of others, as well as working to improve communication and patient engagement.

It’s important to remember that everyone involved in providing care – from nurses and doctors to pharmacists and dietitians – plays a role in ensuring that patients have a positive experience. By working together, we can create a system that puts the patient first.

Here are some ways that you can help promote positive experiences for people receiving care.

Promote positive patient outcomes

It’s important to deliver healthcare in a way that creates the best possible outcomes for patients. If your care team is unsure about the steps they should take to achieve these outcomes, it’s up to you to let them know what would work for you.

If, for example, your doctor prescribes medication to help with pain following surgery, you could ask them how the medication works and whether it’s likely to make you drowsy or interfere with any other medications that you’re taking. You can also ask what else they would suggest doing to manage pain in the meantime.

Even if you’re receiving care for an ongoing condition, it’s still important to be open with your doctor about how your symptoms are affecting your daily life. This will enable them to work with you on getting the treatment that works best for you. For example, if taking medication three times a day is causing you difficulty, your doctor may consider changing the prescription.

If you’re not yet familiar with your condition or the treatment options, make sure to ask questions during each visit. Your doctor should explain any treatment plans in detail and answer all your questions until you feel completely confident about what will happen next.

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Share experiences of care

You can help improve the quality of care by sharing your own experiences – whether positive or negative. This can include sharing your experiences with family and friends as well as healthcare staff to ensure that problems are identified and resolved as quickly as possible.

You could share your views by filling out feedback forms, surveys, and patient experience questionnaires. These tools allow you to explain exactly what works well and what changes you’d like to see made.

If you experience negative experiences while receiving care, the first step should be to speak to someone directly about your concerns. For example, if you’ve had difficulties making an appointment or experienced long waiting times in the hospital, it’s important that this is brought to the attention of someone who can do something about it.

You can also share positive experiences by talking to friends, family, and the media about your healthcare team. For example, you could write a letter describing how grateful you were for the care that you received after an operation.

Support system development

One way that everyone involved in providing care can work together towards achieving positive experiences is through developing support systems. These are the networks of people and resources that promote patient-centered care and enable healthcare staff to provide the best possible support.

As a patient, you can help by learning how to become an active participant in your own care – even if you receive care from multiple healthcare professionals. This means taking on as many of the small tasks involved in managing your condition yourself, like changing bandages and medication, as possible.

The aim of this is to reduce the time that healthcare professionals have to spend on tasks that can be done by others – such as helping you with daily routines or reminding you when your next appointment is. This will help them focus their time and energy on providing care in a way that works for them.

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