1.3 Analyse how values and principles underpin service provision

Course: NVQ Level 4 Diploma In Health And Social Care (RQF)

Unit 9: Professional practice in health and social care for adults or children and young people

LO1: Understand theories, values, principles, and statutory frameworks that underpin practice within health and social care

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1.3 Analyse how values and principles underpin service provision

The values and principles that underpin service provision are important because they guide the actions of the people who provide services and the people who receive them.

Values are beliefs about what is important in life, and principles are guidelines for how people should behave in order to live by their values. When service providers have a shared set of values and principles, it helps them work together effectively to provide services that meet the needs of the people they serve. This is particularly important in fields like healthcare, where there can be a lot of variation in opinions about what is best for patients.

The values that are most commonly cited as important in healthcare include compassion, respect, integrity, accountability, and safety. These values help to create a culture of respect and empowerment, which can help people receiving healthcare to feel safer and more secure about sharing personal information, whether that’s their medical history or details of their sexual identity.

The principles that are most widely cited in healthcare settings are autonomy, justice, beneficence, non-maleficence, and fidelity. Autonomy refers to the right of people to have their own beliefs honoured by others. Justice is about ensuring that all people receive the same level of care regardless of factors like race or social class. Beneficence refers to the idea that everyone should have access to care. Non-maleficence is about not causing harm. Fidelity refers to keeping your promises and being honest with people, even when it’s difficult to do so.

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When healthcare providers work together within a set of shared values and principles, they can help patients feel safe and confident that they will receive compassionate care. However, healthcare providers may not always agree on what the values and principles mean in practice, especially when they conflict with each other. For example, it might be difficult to decide whether respect for autonomy is more important than keeping your promises to patients or families.

Values and principles can also help people who receive services to understand why they’re being asked to do things, and how their choices might impact on the care they receive. For example, a patient might be more likely to follow instructions about dressing changes if they know that this helps nurses ensure that wounds stay clean and infection-free.

The Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England sets out attitudes and behaviors that support high-quality care. The Code includes:

  • Keeping people safe from abuse, neglect, exploitation, and discrimination by challenging poor practice
  • Listening to other people’s views carefully before sharing your own
  • Acting with honesty and integrity at all times, even when it is difficult
  • Respecting the cultures and beliefs of others in everything you do and not discriminating against anyone
  • Treating everyone as equal and respecting their human rights, including their right to be heard and treated with dignity and respect

By following these principles, healthcare will be provided in a person-centered way. People will get the best care out of this. It will be outcome-focused too.

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