4.1 Explain how to support others to raise concerns

Course: NVQ Level 4 Diploma In Health And Social Care (RQF)

Unit 12: Understand safeguarding and protection in health and social care settings

LO4: Understand how to support others in safeguarding

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4.1 Explain how to support others to raise concerns

You will know that you are responsible for quickly raising concerns about safety or welfare if you see something on your shift.

You must understand how to support others in doing the same thing. This includes:

  • knowing what to do next if someone raises a concern about another person’s safety or welfare, including child abuse
  • supporting them when they raise this concern
  • letting them know there is always somewhere safe to go if they feel under threat

If the person raising the concern feels supported and listened to, they are more likely to be able to give accurate information on what they have seen. This may help people with safeguarding responsibilities take appropriate action. If you don’t listen carefully, you might misunderstand their concerns and not act appropriately. You need an awareness of the range of issues that can arise and appropriate ways to respond.

You need an awareness of the range of issues that can arise and appropriate ways to respond.

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If someone raises a concern about another person’s safety, there is always somewhere for them to go where they will be kept safe and feel supported. This means: making sure staff know who is responsible for informing people there is somewhere safe to go if they feel under threat providing places where people can make private phone calls or use computers which are not already busy supporting people in using their own mobile phones in reporting concerns you let people know this place exists so they don’t have to ask any questions about it when giving out information on how to raise concerns.

If someone comes forward with information about someone at risk of abuse, there is a clear process for agreeing on what to do with that information. This means: asking the person raising the concern for permission for you to speak to the other person asking their permission for an adult close to them or a professional specializing in child protection casework involving children and young people

If the person you are talking to is not happy about sharing details of concerns raised with others, they need to be given your contact details so they can make contact with you directly. If this happens, they will need reassurance from you about how seriously their concerns will be taken and that appropriate action will always follow.

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