3.1 Explain agreed protocols for working in partnership with other organizations

Course: NVQ Level 4 Diploma In Health And Social Care (RQF)

Unit 12: Understand safeguarding and protection in health and social care settings

LO3: Understand how to participate in inter-agency, joint, or integrated working in order to protect vulnerable adults

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3.1 Explain agreed protocols for working in partnership with other organizations

In order to work effectively with other organizations in the health and social care sector, it is important to establish agreed protocols. These protocols should cover areas such as communication, data sharing, and working practices.

It may be helpful to develop a communication strategy that sets out clear, agreed ways with which to communicate. It is important that communication is accurate and ensures relevant people within the organization are informed of relevant issues in a timely manner. Open communication can help avoid mutual misunderstandings and protect good working relationships between organizations.

The International Association of Privacy Professionals (IAPP) developed a Privacy by Design framework in 2008. This framework provides a structure for organizations to consider data protection issues at all stages of development, from the drawing board stage onwards. It goes beyond the initial processing of personal information and considers data protection from end to end, including how it is managed after use.

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Privacy by Design calls for the inclusion of data protection safeguards into the initial designs of systems, applications and services. It proposes that practices are assessed for their impact on individuals’ privacy before implementation rather than as an afterthought.

It may be helpful to establish agreed protocols around communication, information sharing and consent when working with other organizations in health or social care contexts. However there is no single framework for establishing protocols in these circumstances. It may be helpful to refer back to any existing legal or ethical frameworks that the organization is subject to (e.g. Data Protection Act 1998, Common Law Duty of Confidentiality).

The sharing of information between two organizations should only take place if there is an agreed need to do so. For example, it may be relevant to share information if both organizations are working with the same person and there is a concern that that individual’s health or wellbeing may be at risk. It must always be established why the sharing of information is necessary before it takes place (for example, whether there is any evidence for this concern), what care needs to be taken with the information being shared and whether any formal documentation is required.

Organizations should have clear, agreed protocols for working together on developing systems that process personal data. There are many different types of health care systems (for example, clinical records management systems) which can include electronic patient record systems (EPRs), prescribing software or digital imaging systems.

Organizations that develop these types of systems should first conduct a privacy impact assessment (PIA). A PIA is designed to identify what personal data is collected, why it is needed, and how it will be used. It also identifies the potential risks for the individual if their information is mishandled or misused, and determines whether the risks are justified. A PIA should never be conducted for the sake of it, but only when there is a need to do so.

The benefits of working in partnership with other organizations include improved patient care, increased efficiency, and cost savings. By working together, we can ensure that patients receive the best possible care, while also making the most efficient use of our resources.

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