2.4 Explain how to raise concerns, including whistleblowing, when suspected abuse has been reported but the procedure does not appear to have been followed correctly

Course: NVQ Level 4 Diploma In Health And Social Care (RQF)

Unit 12: Understand safeguarding and protection in health and social care settings

LO2: Understand how to respond to suspected or alleged abuse

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2.4 Explain how to raise concerns, including whistleblowing, when suspected abuse has been reported but the procedure does not appear to have been followed

When abuse has been reported but the procedure does not seem to have been followed, concerns should be raised immediately. Unsafe practices should continue to get challenged and stopped from continuing if they are against what you want for your business or personal life in general because nobody wants an unhappy existence where everything feels hopeless no matter how much effort is put into making things better; we all deserve happiness.

When suspected abuse has been reported but the procedure does not appear to have been followed, there are several steps that can be taken in order to raise concerns.

First, it is important to document what happened and when. This documentation can serve as evidence in case of a future investigation.  After gathering information, it is important to communicate with an upper level manager. For small businesses, upper level managers may include the owner of the business or a board member. If upper management is unreachable, lower-level employees should utilize existing communication networks within the company.

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If you are unable to find anyone who is receptive to your concerns that are in a position to effect change, it is important to contact local authorities. If you fear for your personal safety or retribution from upper management, you can speak anonymously with a government watchdog agency such as the Office of Labor Racketeering and Fraud Investigations (OLRFI), which is operated by the United States Department of Labor. This agency investigates reports of fraud, corruption, or criminal activity.

It is also possible to contact the Federal Labor Standards Division (FLSD), which is part of the Wage and Hour Division of the United States Department of Labor. This division investigates various wage violations by employers including failure to pay minimum wage or overtime. 

If you feel that raising concerns will not be effective, it is possible to contact the Department of Labor through their Whistleblower Protection Program (WPP). The WPP investigates claims under the Sarbanes-Oxley Act of 2002.

You should consider reporting any concerns relating to vulnerable adults, healthcare workers, or children directly to the police. Doing so does not mean you are responsible for what has happened, but shows that you have taken every step possible to protect the person at risk of abuse or harm. You can also speak to Victim Support or your employer’s occupational health department if you need support.

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