3.3 Interact with an individual using: a. active listening, b. reflective listening

Course: NVQ Level 4 Diploma In Health And Social Care (RQF)

Unit 2: Advanced Communication Skills

LO3: Be able to interact with individuals

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3.3 Interact with an individual using: a. active listening, b. reflective listening

Listening is a key skill for any communications professional, but it’s important to be mindful of the way you listen. The best listeners are those who use active and reflective modes in their overall approach—this means paying attention not just when someone else speaks but also what they’re saying; taking notes if necessary so that your understanding remains clear later on down line during interactions or conversations with others characters across various platforms like email attachments filed under “urgent” which always seem urgent even though there may have been plenty notice given about needing these types items captured before the deadline.

Active Listening

When we actively listen to others, we make a conscious effort to pay attention and truly understand what is being said. This kind of listening is akin to giving the person our full and undivided attention.

When someone is speaking to you, it’s important to actively listen and not just wait for your turn to talk. This means that you should make eye contact, nod your head occasionally, and say things like “I see” or “I understand.”

It’s also important to avoid distractions, such as checking your phone or looking around the room. If you find yourself getting lost in your thoughts, let the other person know by saying something like “I’m sorry, I didn’t hear what you said. Could you please repeat that?”

Being a good listener can help build trust and strengthen relationships. It also makes the other person feel heard and validated, which can be very comforting.

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Reflective Listening

A slightly different way of listening is called reflective listening. With this style, we not only pay attention to what’s being said but we also try to understand how it’s being said—the nonverbal cues and all that jazz. For example, if someone is speaking with a tense tone of voice and seems easily angered by our questions or comments, we should be paying more attention to these nonverbal cues than we would otherwise.

Reflective listening is a way of listening and responding to another person that improves communication. It involves repeating back the main points of what the other person has said, in your own words, to ensure that you have understood correctly.

It can also involve paraphrasing or restating the other person’s point in different words, to show that you have taken it on board. This type of response encourages the speaker to continue talking and ultimately helps them explore their feelings and thoughts more fully. Reflective listening can be helpful in any kind of communication situation, from personal relationships to business negotiations.

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