1.5 The written word versus the spoken word

Course: NVQ Level 5 Diploma In Leadership & Management for Adult Care

Unit 3: Communication & Information Management in Adult Care

LO1: Understand Models of Communication

1.5 The written word versus the spoken word

You are required not only to understand what the words mean but also why they’re important in delivering care provision, which is essential when managing patients or providing service yourself.

Interpretation vs misinterpretation

Just because we’re confident in what we say and write doesn’t mean it will be understood the way that you intended. Always think about how others might receive your words before speaking or writing them down, even if this seems like common sense.

It is always worth considering how your words and actions will be interpreted by others. Body language, facial expressions as well as verbal feedback are all able to express meaning in a way that doesn’t require the use of explicit communication such as nodding or making eye contact while listening.

The way we communicate with one another is incredibly important, especially in the modern world where misunderstandings can lead to negative consequences. Body language and facial expressions help convey meaning as well as feedback for understanding by showing that you are listening or not just saying whatever comes into your head without really paying attention. This form of implicit communication does not always require words; eye contact, nods, or smiles all indicate that you are listening too.

Explicit communication is the use of words to show understanding, these are often one-word answers or simple statements. It is always worth considering how your words and actions will be interpreted by others before speaking or writing them down, even if this seems like common sense. it reduces the risk of misinterpretation.

Languages, pitch, tone, inflection and its potential impact on others:

It is always worth considering how others might receive your words before speaking or writing them down, even if this seems like common sense.

People from different cultures have a wide variety of ways of communicating with one another and you should be aware that somebody’s tone or inflection may mean very different things to somebody else. It is always worth considering how others might receive your words before speaking or writing them down, even if this seems like common sense.

The most professional and formal tone would be in written communication and in meetings and presentations, the delivery of your speech in a confident but not showy way.

Record keeping and reports

Writing everything down can be helpful if you find it difficult to convey the same message via talking because there won’t be any interruptions or mumbles that might get in the way and cause inconsistency. However, some things may need clarification so try not to rely on it too much for sensitive information.

Written records, documentation, and reports should be written in a concise, honest way to avoid misunderstandings. This will help other people retain the information as well as to prevent any confusion, particularly if you’re not able to speak where your voice might falter due to stress or anxiety.

You must understand how words and actions can be misinterpreted in order to avoid any misunderstandings which may lead to others getting the wrong idea.

Digital communication (email, texts, social media, etc.)

Emails, texts, and social media posts are all useful for communicating within the workplace. However, these should be concise and to the point so as to avoid any room for confusion.

When you’re using digital communication, brevity is key because it can be difficult or impossible to get a point across if there are too many people involved in the conversation. People from different cultures have a wide variety of ways of communicating with one another and you should be aware that somebody’s tone or inflection may mean very different things to somebody else.

Social media platforms are best used for the public to connect with each other over a particular event or cause they support. It’s also useful in emergencies where everyone is advised to use them as an efficient way of relaying information important updates about evacuations, potential risks, weather conditions, etc.

Future recommendations to inform best practice

Your organization’s policies and procedures will be updated over time as new information becomes available. Future recommendations on how to best communicate within or between agencies could come from a variety of sources, including your own research into what works well for others like you.

Resources from external sources such as new studies, research, and guidance can help inform best practices.

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