2.2 Providing support to engage others in the decision-making process

Course: NVQ Level 5 Diploma In Leadership & Management for Adult Care

Unit 10: Decision Making in Adult Care

LO2: Carry out and reflect on effective decision making

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2.2 Providing support to engage others in the decision-making process

Supporting others in the decision-making process involves providing a range of information, resources, and tools to help them make informed choices. It also includes fostering an environment where people feel comfortable sharing their opinions and asking questions.

One way to encourage open communication is to start by sharing your thoughts and feelings about the decision. This shows that you’re interested in hearing everyone’s views and that you’re willing to listen carefully to what they have to say. You can also ask others for their opinions, and be sure to thank them for taking the time to contribute.

By providing support, you create an environment where people feel confident expressing their ideas and working together towards a common goal. This puts everybody in a better frame of mind, which allows them to be more productive and creative.

Talking with a group of employees and colleagues about how to organize the event can be disruptive. However, knowing that employees value participation in this decision reduces the reluctance to discuss alternatives. By backing the goal of employee participation, you show that you stand for their ideas and help build mutual trust and respect.

Once employees fully understand the vast benefits of organizing with employees as partners, they are more likely to accept ideas not only from experts but also from other employees. (See making managers visible and putting everyone in charge.)

A similar approach is to focus on specifics and let the employees decide what kind of event they want. When you ask them directly for alternatives, you’re creating a respectful, trusting environment that enhances the likelihood that all employees will be happy with the outcome.


If you ask group members why they think certain options are better than others (or represent different paths to take), it promotes a more cooperative atmosphere in which everyone can express their concerns and offers constructive input. They’ll feel better because they’ve been heard and perceived as valuable contributors; they believe that there isn’t such a thing as a “bad team member” or “unimportant ideas,” because everyone gets to voice his or her opinion at any stage of the process. A successful discussion process is based on trust and respect.

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