5.1 Persons involved in inspection processes

Course: NVQ Level 5 Diploma In Leadership & Management for Adult Care

Unit 2: Governance and regulatory processes

LO5: Understand inspection processes

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5.1 Persons involved in inspection processes

The Care Quality Commission (CQC) is responsible for monitoring and regulating health, social care, and adult social care in England. CQC’s legal powers include unannounced inspections to help ensure that providers are meeting fundamental standards of quality and safety. When a Care Quality Commission (CQC) inspector is carrying out an inspection there may be several people involved in the process. They are normally:

  • Nominated Individual: The person responsible for the day-to-day running of a service. Care Quality Commission (CQC) inspectors will normally want to talk to the Nominated Individual or their representative. They are responsible for ensuring the inspection is conducted in line with the organization’s policies and procedures.
  • Staff: The Care Quality Commission (CQC) inspector will always try and speak with all staff who are involved in care provision, including agency staff, volunteers, and contractors. This will give them an understanding of the care and services being provided as well as how the organization is run.
  • Service Users: Inspectors will wish to talk with service users and their carers if they are available and appropriate to do so unless we have been given a preference not to do so by the service user.
  • Registered Manager: The Registered Manager is appointed by the provider, and must be registered with the Care Quality Commission (CQC). The Care Quality Commission (CQC) inspectors will always try and speak with the Registered Manager or their representative. The Nominated Individual should be able to tell you who the current Registered Manager is. The job responsibilities include ensuring that paperwork has been processed in order to meet regulations, among other things.
  • Care service inspectors: Care service inspectors (CSIs) work for the Care Quality Commission (CQC) and carry out inspections on our behalf. CQC is not involved in the day-to-day management of the care services that we inspect. All our CSIs have a background in health or social care and can carry out joint visits with other specialist inspectors, such as those from Ofsted or Healthwatch England.
  • CQC Inspection Team: The inspection team may include an inspector, a support person, and if appropriate an interpreter. The CQC inspector will visit at least once during the inspection. If more than one visit is necessary then it is usually on day two of the inspection.
  • Senior Management Team: Senior management will usually meet with the inspection team. This may be during an initial meeting to discuss any issues, or at a later date after the findings of the inspection have been shared.

The Care Quality Commission (CQC) inspector will normally try and speak with all those involved in providing services as well as any carers, relatives, or other people concerned with the delivery of the service provision.

Inspection notices are usually announced two weeks in advance, but CQC inspectors can visit without warning. To prepare for an inspection your organization should always operate at the appropriate level and have staff who know how to answer questions about their work history or current practices if asked by inspectorate team members during visits. You can make inspections go more smoothly by using quality control systems to monitor operational processes and identify areas where improvements are needed, as well as praising staff members for work that is performed well. This will decrease the anxiety some workers might feel during an inspection because they know you’re looking out for their best interest at all times.

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