3.3 Provide constructive feedback that can be used to improve practice

Course: NVQ Level 5 Diploma In Leadership & Management for Adult Care

Unit 6: Professional Development, Supervision & Performance Management

LO3: Provide professional supervision

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3.3 Provide constructive feedback that can be used to improve practice

It is important that the supervisor provides feedback in order to support their learning and development. The supervisor must be able to provide constructive feedback that can be used to improve the learning and development of their supervisee. This may include telling a supervisee when they have done something well or praising them for being able to accomplish a particularly difficult task, but also it means that the supervisor must be prepared to talk about what went wrong in a particular situation and how to improve in the future.

Constructive feedback has been described as:

“A positive, helpful and supportive process that the supervisor uses to assist the supervisee in identifying and clarifying future learning goals, suggesting specific strategies for improvement and making suggestions for further reading.” (Mock, 2014, p. 1)

Every supervisee wants to know when they have done something well and what it is that they can do better in the future. Feedback needs to be seen as a two-way process; both the supervisor and supervisee need to acknowledge the feedback given and use it positively moving forward (Collard & Beadle-Brown, 2009).

If a supervisor uses the feedback session to talk about their supervisee negatively or without giving a “rooting” for a problem, then the supervisee may feel as though they have been placed in a difficult position and will have difficulty thinking of how to change.

Feedback needs not only to be viewed as the supervisor talking about an individual’s performance but also as a learning experience for both the supervisee and supervisor. The point of feedback is so that individuals can correct behaviors in order to improve their practice.

In order to make feedback productive and positive, it is important to be clear of the goals of the feedback session. In developing a research question or hypothesis for how to address an issue, having a plan in place for what needs changing makes it easier for both the supervisee and supervisor.

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