2.1 Facilitate an organisational culture which values positive outcomes and person-centred practice

Course: NVQ Level 5 Diploma In Leadership & Management for Adult Care

Unit 5: Person-centred practice for positive outcomes

LO2: Manage resources to facilitate positive outcomes for individuals

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2.1 Facilitate an organisational culture which values positive outcomes and person-centred practice

It’s important to create an organizational culture that values positive outcomes and person-centered practice. This can be done by setting the tone from the top, and by empowering employees at all levels of the organization to make decisions that are in the best interests of patients.

Positive outcomes can be fostered by creating an environment that is supportive and respectful, where people feel comfortable speaking up and sharing their ideas. Employees should be encouraged to take risks and experiment with new approaches, and they should be given the tools and resources they need to succeed. Most importantly, everyone in the organization should be held accountable for their actions and should be treated with respect regardless of their position or role.

Some ways to foster a positive organizational culture include providing regular feedback, establishing clear expectations, and modeling behaviors that reflect the values of the organization. It’s also important to remember that every individual is unique, so it’s important to tailor approaches to support team member engagement and productivity.

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There are some components to person-centered practice that can be taken to help facilitate positive outcomes.

It’s important to recognize each patient as the expert in their experience and to provide opportunities for them to share their perspective about what works best for them. This is particularly relevant when considering individual preferences with respect to medications, therapies, treatment plans, etc. It helps if staff are well-versed in the challenges facing each patient population so that they can provide information and advice informed by the lived experiences of others.

Another important component to person-centered care is being open to changing approaches when someone reports negative effects or side-effects from a given intervention. It’s also important to refrain from making assumptions about what a patient will or won’t want. People living with a mental illness might choose to try a medication, even if it has been deemed “high risk”, and some patients might prefer a non-medication approach, even if they have struggled with symptoms in the past.

It’s important for staff to be aware of their own attitudes about medications and treatment approaches so that they can check in with themselves and ensure their assumptions are not limiting the care a patient might receive.

It’s also important to remember that some people prefer an informal approach when it comes to sharing information about side-effects or personal choices, so it’s important for staff to be flexible in how they communicate. And finally, it’s important for staff to remember that even if a medication is prescribed, it might not be the right one (or the right dosage) for each patient.

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