Care Certificate Standard 5 Answers: Work in a Person-Centred Way

Course – Care Certificate Workbook Answers NVQ/RQF/QCF

Standard 5 of the Care Certificate is all about working in a person-centred way. This means getting what each person needs and respecting their preferences, thus making sure everyone feels seen or heard. It’s about treating people like individuals, not just another thing to check off your list. 

In this blog, you’ll find clear and updated Care Certificate 5 answers so that you can bring those person-centred approaches to your daily work. We’ll break it down so you keep things flowing smoothly. Let’s dive in.

Key Learning Outcomes and Assessment Criteria Questions 

We provide simple and concise Learning Outcomes and Assessment Criteria Questions for Care Standard 5, helping you understand and apply a person-centred way. These questions will guide you through the main concepts, and you are ready to meet the required standards. 

5.1 Understand Person-Centred Values

5.1a Describe how to put person-centred values into practice in their day-to-day work

5.1b Describe why it is important to work in a way that promotes person-centred values when providing support to individuals

5.1c Identify ways to promote dignity in their day-to-day work

5.2 Understand working in a person-centred way

5.2a Describe the importance of finding out the history, preferences, wishes and needs of the individual

5.2b Explain why the changing needs of an individual must be reflected in their care and/or support plan

5.2c Explain the importance of supporting individuals to plan for their future well-being and fulfilment, including end-of-life care

5.3 Demonstrate awareness of the individual’s immediate environment and make changes to address factors that may be causing discomfort or distress

5.3a Take appropriate steps to remove or minimise the environmental factors causing discomfort or distress. This could include Lighting, Noise, Temperature, and Unpleasant odours

5.3b Report any concerns they have to the relevant person. This could include: Senior member of staff, Carer, Family member.

5.4 Make others aware of any actions they may be undertaking that are causing discomfort or distress to individuals

5.4a Raise any concerns directly with the individual concerned

5.4b Raise any concern with their supervisor/ manager

5.4c Raise any concerns via other channels or systems, e.g. at team meetings

5.5 Support individuals to minimise pain or discomfort

5.5a Ensure that where individuals have restricted movement or mobility, they are comfortable.

5.5b Recognise the signs that an individual is in pain or discomfort. This could include Verbal reporting from the individual, Non-verbal communication, and Changes in behaviour.r

5.5c Take appropriate action where there is pain or discomfort. This could include Re-positioning, reporting to a more senior member of staff, giving prescribed pain relief medication, ensuring equipment or medical devices are working properly or in the correct position, e.g. wheelchairs, prosthetics, catheter tubes

5.5d Remove or minimise any environmental factors causing pain or discomfort. These could include:

• Wet or soiled clothing or bed linen,
• Poorly positioned lighting,
• Noise

5.6 Support the individual to maintain their identity and self-esteem

5.6a Explain how individual identity and self-esteem are linked to emotional and spiritual well-being

5.6b Demonstrate that their attitudes and behaviours promote emotional and spiritual wellbeing

5.6c Support and encourage individuals’ sense of identity and self-esteem

5.6d Report any concerns about the individual’s emotional and spiritual well-being to the appropriate person. This could include:

• Senior member of staff,
• Carer,
• Family member

5.7 Support the individual using person-centred values

5.7a Demonstrate that their actions promote person-centred values, including individuality, independence, privacy, partnership, choice, dignity, respect, and rights.

Care Certificate Standard 5 Workbook Answers

In this section, we provide detailed exemplary answers for all the questions in the workbook for Standard 5 of the Care Certificate—Work in a Person-Centred Way. 

Activity 5.1a: In health and social care, person-centred values are the guiding principles on how to support and assist someone in’s life. Finish the sentence below to describe in your own words what the word ‘values’ means.

Answer 5.1a:

Values are the main beliefs of individuals and organisations that guide what we do and how we make decisions. They help us understand what matters and how to handle various situations. By having these principles, we make sure everyone feels valued and supported in all areas of their life. In health and social care, these values ensure that we are showing respect, care, and doing things the right way. They influence how we communicate with others and how we respect people’s rights and dignity. Adhering to these values means we’re always ethically doing things, creating a supportive and positive environment for those in our care. 

Activity 5.1b: Complete the table below to answer the following questions: 1. What does the value mean? 

1. How would you put the value into practice in your day-to-day work?
2. Why is it important to work in a way that promotes this value when supporting an individual?

Answer 5.1b:

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Activity 5.1c: Providing person-centred care or support that is specific to the individual’s needs, wishes, and preferences will ensure that the individual is always at the centre of care. Dignity is one of the values included in person-centred care. Complete the diagram below to identify ways in which you can promote dignity in your day-to-day work. An example has been provided for you.

Answer 5.1c:  

Ways I can promote dignity in my work: 

• Supporting someone to join in an activity or discussion.
• Make sure to get permission before performing any sensitive task, such as personal care. 
• Never share someone’s details without getting their consent. 
• Stick to the procedures to ensure that the personal care is provided respectfully, such as
                    Performing personal care in private

                        Keeping the doors closed.
                  Ensure their private parts are covered. 

• Always call people by their names or their preferred titles that they are comfortable with, e.g., Dr. Smith, Mr. Taylor, or just Sarah.  

Activity 5.2a: Case study: You started supporting Badiah last week. She moved to England from Laos last year. You noticed that Badiah sometimes only picks at her meals without really eating anything. Badiah is wearing a head scarf, and you are unsure whether this is a fashion item. Describe why it is important to find out Badiah’s history, preferences, wishes and needs to care for her in a person-centred way: 

Answer 5.2a: 

Understanding Badiah’s history, preferences, wishes, and needs is the key when it comes to giving proper person-centred care. Since she moved last year, you’ve seen her picking at her food without eating much. This could be due to several reasons, such as her culture, diet rules,  or maybe her taste.  Also, her headscarf might hold cultural or religious importance or rather than just being her fashion choice. 

To make sure Badiah gets the right care, it’s important to learn about her background. Begin by figuring out her communication needs. She might not be confident in her English yet, so using an interpreter or offering her English lessons could help her in speaking and sharing her needs. Getting to know her culture or religious beliefs will also help you show more respect and make her feel at ease. 

Engaging in conversations with Badiah, her family, and people who know her well is important. It will help you figure out the reasons behind her eating habits and any other specific needs she might have. Maybe she has food restrictions because of her religion, allergies, or just certain foods she prefers. By knowing these details, you can adjust her meals and car plan to suit her properly.

In summary, helping her with these things makes sure her care is respectful, right for her, and focused on her needs. This way, you are not only solving her current challenges but also creating a supportive and understanding environment that boosts her overall well-being. 

Activity 5.2b: Explain why it is important that an individual’s changing needs are reflected in their care and/or support plan. Give one example of when someone’s care plan would need to be changed or adjusted.

Answer 5.2b:

One important thing is to ensure that the person’s current needs are addressed in their care or support plans. Every patient has details about their needs, desires, and expectations from their care. But as a person’s necessities change with time, so does their care plan. So, the care plan should be checked and updated regularly to meet an individual’s changing needs. 

When following the care plan, new staff have to be informed of each person’s needs and the care plan that holds all the important information. If it is not current, then the carer won’t be able to provide the right support. Also, care plans are legal documents, and if something goes wrong, then the carer or the organisation responsible will be taken to court. 

For example, a person dealing with dementia will gradually decline to the point where they can no longer manage their tasks they once did on their own, which means they will need more support. When staff see that the individual can no longer do a certain activity, then this should be included in their care plan. The plan should also have new measures that will help them stay as independent as possible, or what extra support they need to provide. It’s also important that the care plan is updated whenever there is a change in a person’s needs, not just during their reviews. 

Activity 5.2c: The person-centred approach has the understanding that every person needs to fulfil their potential. Answer the questions below to show your understanding of the importance of supporting individuals to plan for their future well-being.

• Why is it important to support individuals in planning for their future well-being and fulfilment?

Helping people take charge gives them control over their own lives. When you get them thinking ahead, they’re more likely to stay motivated, positive, and chase their goals. If you listen to what they want, it will help them grow in ways that matter to them. It also gives them confidence and gives them the power to make choices that match who they are and what they care about.

• What do you have to be aware of when working with individuals at the end of their lives?

Looking after someone who’s near the end of their life, you need to know that their health’s gonna decline over time. It’ll affect how they move, talk, and even think.

It’s really important to have chats with these people early on about what they want and how they wanna be looked after, especially in case they can’t speak for themselves later. They might want to choose someone like a family member, so that they can make decisions for them when needed. This process is called Advanced Care Planning (ACP).

Activity 5.6a To promote the individual’s wellbeing, they need to be happy with as many aspects of their life as possible. Complete the table below to answer the following questions. 

• What does each aspect tell us about a person?

Answer 5.6a: 

• Choose one of the aspects. How may this aspect affect a person’s identity and self-esteem?

Religious aspects of well-being can impact an individual’s sense of self and confidence.. Stuff like wearing a burka or kippah or showing their religious symbols, such as a crucifix or Star of David in their jewellery, serves to express their faith and make their identity clear. These visible signs help them stand out in their community and feel like they truly belong. And it’s not just about what they wear, but their beliefs also affect what they eat, how they live daily, and how they connect with others, thus shaping their identity. 

It’s not just about the external markers people wear or show, but also believing in a religion gives them emotional support during rough times. Religious groups create a network where people can find comfort and encouragement, making them feel accepted and part of something bigger. For caregivers and support teams, it’s important to respect these beliefs and make sure people can keep their faith strong, even when they are feeling low or vulnerable.  

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