Unit Number and Title

QUALIFI Level 5 Diploma in Health and Social Care (601/5442/1)

QUALIFI Level 5 Extended Diploma in Health and Social Care (610/3288/8)

Unit Number and Title

HSC505: Working with Service Users with Complex Needs

Unit Code

T/505/9520

RQF level

Credits

TQT

200

GLH

100

Aim

The aim of this unit is to help learners to understand issues of health, disability and illness and how healthcare professionals can empower those with complex physical and mental health needs to determine their own care.

Please note that for learners working in or studying the qualification in the UK, their evidence in relation to legislation, regulations, codes of practice etc must be in a UK context. If learners are not in the UK, they must state the country they are referring to in relation to these areas.

Learning Outcomes and Assessment Criteria

Learning Outcomes. To achieve this unit a learner must be able to:		Assessment Criteria: Assessment of these outcomes demonstrates a learner can:
1.	Analyse different perceptions of health, disability and illness.	1.1	Describe the historical and current definition applied to health, disability and illness.
		1.2	For one chosen condition analyse the differences in perceptions historically and in the present day.
2.	Understand how to promote the participation and independence of users of health and social care services.	2.1	Linking to legislation, discuss how you can promote independence in service users.
		2.2	Discuss the mechanisms by which service users can be involved in developing services.
3.	Evaluate how the design and review of services promote and maximise the rights of users of health and social care services.	3.1	Evaluate the role of stakeholders in service design and review.
		3.2	Evaluate how feedback from all stakeholders can be collected.
		3.3	Discuss potential tensions in developing services with stakeholders for health and social care organisations.

Suggested Resources

Lishman, J. (2007) Handbook for practice learning in social work and social care: knowledge and theory. London: Jessica Kingsley

Holland, K and Hogg, C (2010) Cultural Awareness in nursing and Healthcare – An introductory text (2^nd Ed) Hodder Arnold

Thompson, N () Promoting Equality: working with diversity and difference (3^rd Ed) Palgrave Macmillan

Cuthbert, S and Quallington J (2008) Values for Care practice. Reflect Press Fatchett, A (2012) Social policy for Nurses. Polity

Journals:

Health & Social Care in the Community

Journal of Health and Social Care Improvement

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University	Qualifi Ltd
Subject	HSC505 Working with Service Users with Complex Needs (T/505/9520)

HSC505 Working with Service Users with Complex Needs (T/505/9520) Assignment Brief 2026

HSC505 Assignment Brief

Aim

Learning Outcomes and Assessment Criteria

Suggested Resources