Understanding Information and Knowledge Management in the Workplace: A Briefing for HR Professionals

Assignment Scenario

You are working in the Human Resources team at a large insurance company called Safety Net. Safety Net has recently acquired a smaller insurance company called Rest Assured. Safety Net and Rest Assured use different systems for gathering and storing information and the Head of HR, Amanda Smith, has decided that it is essential to know what information and knowledge is held by the newly merged business.

Amanda asks you to help her to understand the key concepts of managing information and knowledge, so that she can plan for an information and knowledge audit in the near future.

Task 1

Amanda would like to understand the meaning and sources of information and knowledge in the workplace. In addition, she wants to understand how information and knowledge are shared and used in the workplace. She would like to discuss these issues with you and has asked you to prepare a briefing paper to aid your discussion.

Prepare a briefing paper on the sources of information and knowledge and how they are shared and used in the workplace. You must include:

• An explanation of the meaning of information and knowledge and their interrelationship
• An analysis of the potential sources of information and knowledge for the workplace
• An explanation of the importance of information and knowledge to organisations
• An analysis of how information and knowledge are shared in the workplace

Extension activity

To achieve a Merit, you must add to the briefing paper:

• An evaluation of the advantages and limitations of sources of information and knowledge for the workplace.
• A justification of the importance of information and knowledge to the effective operation of quality systems in organisations.

To achieve a Distinction, you must additionally:

• Assess the value of information and knowledge and information in terms of competitive advantage to an organisation.

Learning outcomes and assessment criteria

LO1 AC 1.1, 1.2, 1M1
LO2 AC 2.1, 2.2, 2M1, 2D1

Answer

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