BTEC Unit 19 Research Project HND Level 5 Assignment Sample UK

Course: Pearson BTEC Level 5 Higher National Diploma in International Travel and Tourism Management

The Pearson BTEC Level 5 Higher National Certificate in International Travel and Tourism Management’s Unit 19 Research Project is a core unit that offers students the opportunity to conduct sustained research in their chosen specialist pathway within the travel and tourism industry. 

Students will identify a research theme, develop research aims, objectives, and outcomes, and present their findings in written and verbal formats. Upon completion, students will have the confidence to engage in problem-solving and research activities relevant to managerial roles, equipped with fundamental knowledge and skills to investigate workplace issues and present solutions effectively to stakeholders.

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Assignment Task 1: Examine appropriate research methodologies and approaches as part of the research process

Research methodologies and approaches are essential components of the research process, helping to gather relevant data and draw meaningful conclusions. Here are some common research methodologies and approaches:

Quantitative Research:

  • Involves the collection of numerical data to analyze patterns, trends, and relationships.
  • Utilizes surveys, questionnaires, experiments, and statistical analysis to draw conclusions.

Qualitative Research:

  • Focuses on understanding the underlying reasons, opinions, and motivations of participants.
  • Employs methods like interviews, focus groups, and observations to gather rich, non-numeric data.

Mixed-Methods Research:

  • Combines elements of both quantitative and qualitative research to gain a comprehensive understanding of the research problem.
  • Helps to triangulate data and provide a more robust analysis.

Case Study:

  • Involves an in-depth investigation of a specific individual, organization, or situation.
  • Provides detailed insights into a particular context or phenomenon.

Action Research:

  • Collaborative research approach involving researchers and practitioners working together to solve real-world problems.
  • Aims to bring about practical change and improvements.

Literature Review:

  • A critical analysis of existing literature related to the research topic.
  • Provides a foundation for the research and identifies gaps in current knowledge.

Experimental Research:

  • Manipulates variables to observe cause-and-effect relationships.
  • Requires a controlled environment and randomization.


  • Administered questionnaires to a sample of participants to gather data.
  • Efficient for collecting data from a large population.

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Assignment Task 2: Conduct and analyse research relevant to a service industry research project

Scenario: Conducting research to assess customer satisfaction levels in a hotel chain.

Research Methodology: Quantitative Research


  • Define Research Objectives: Clearly outline the purpose of the research and the specific aspects of customer satisfaction to be measured.
  • Design the Survey: Develop a structured questionnaire that includes rating scales and open-ended questions to capture both quantitative and qualitative data.
  • Sampling: Determine the target population (e.g., hotel guests) and select a representative sample using random or stratified sampling.
  • Data Collection: Administer the survey to the selected sample, either online or through paper-based methods.
  • Data Analysis: Use statistical software to analyze the quantitative data. Calculate averages, frequencies, and correlations to assess customer satisfaction levels.
  • Qualitative Analysis: Manually analyze responses to open-ended questions to identify recurring themes and gain deeper insights.
  • Interpretation: Interpret the findings, drawing conclusions based on the data analysis.

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Assignment Task 3: Communicate the outcomes of a service industry research project to identified stakeholders

After analyzing the research on customer satisfaction in the hotel chain, the next step is to communicate the outcomes to the relevant stakeholders, which may include hotel management, staff, and investors. Here’s how to effectively communicate the research outcomes:

  • Prepare a Report: Create a comprehensive report summarizing the research methodology, key findings, and analysis.
  • Use Visuals: Incorporate graphs, charts, and tables to present quantitative data in an easily understandable format.
  • Highlight Key Insights: Emphasize the most significant findings and insights related to customer satisfaction.
  • Provide Recommendations: Offer actionable recommendations based on the research findings to improve customer satisfaction.
  • Tailor the Message: Adapt the communication style and level of detail based on the audience’s background and familiarity with research concepts.
  • Present Findings in Meetings: Conduct meetings or presentations with stakeholders to discuss the research outcomes and address any questions or concerns.
  • Share the Report: Distribute the research report electronically or in print to ensure all stakeholders have access to the findings.

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Assignment Task 4: Reflect on the application of research methodologies and concepts.

Reflection on the application of research methodologies and concepts is essential for continuous improvement and learning. Some key points to consider in the reflection process include:

  • Effectiveness of Methodology: Reflect on whether the chosen research methodology was appropriate for addressing the research objectives and if it provided the desired insights.
  • Data Collection Challenges: Identify any difficulties encountered during data collection and consider strategies for mitigating these challenges in future research.
  • Data Analysis: Reflect on the data analysis process and the tools used. Assess whether the analysis adequately addressed the research questions.
  • Ethical Considerations: Consider ethical issues that may have arisen during the research, such as obtaining informed consent and ensuring data confidentiality.
  • Limitations: Reflect on any limitations of the research, such as sample size, time constraints, or data reliability, and explore ways to address these limitations in future studies.
  • Impact of Findings: Consider the implications of the research findings and how they can contribute to improving the service industry or similar contexts.
  • Future Research Directions: Identify potential areas for further research and how the current study could serve as a foundation for future investigations.

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