Identify the different reasons people communicate. Explain how communication affects relationships in the work setting: Adult Care Assignment, UOP, UK

• Identify the different reasons people communicate
• Explain how communication affects relationships in the work setting.
• Explain how communication skills can be used to manage complex, sensitive, abusive, and difficult situations
• Explain the importance of maintaining open and honest communication
• Describe the range of communication styles, methods, and skills available
• Explain how people may use and/or interpret communication methods and styles in different ways
• Describe the factors to consider when promoting effective communication
• Describe how digital and other technologies can be used to promote and enhance communication between self and others
• Identify the barriers that may be present when communicating with others
• Explain how to access extra support or services to enable effective communication with and between individuals
• Describe the impact of poor or inappropriate communication practices
• Explain the purpose and principles of independent advocacy
• Identify when to offer support to individuals to access an advocate
• Describe how to support individuals to access advocacy services settings
• Explain the meaning of the term ‘confidentiality’
• Explain why it is important to maintain confidentiality when communicating with others
• Give examples of when and why confidentiality may need to be breached
• Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns.

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