7HR02: Resourcing and talent management to sustain success Case Study, WLC, UK

Task:

You are the chosen individual brought into the company and tasked with producing an initial briefing paper of 4000 words that addresses all aspects of the board requirements explained below.

1. Mike has asked that it considers and recommends improvement to the remuneration packages and approaches for all employees, in parallel he wants direction on talent recruitment and retention techniques, particularly for hard-to-fill roles.
2. Sarah has asked that they look at how they can maintain but preferably improve the customer service and performance through the warehouses.
3. Diana has asked that it includes a focus on the line managers’ and supervisors’ roles in improving individual and team performance and engagement in the warehouses and also recommendations around succession planning and future-proofing routes to leadership so A2B2Z can become an “employer of choice rather than an employer of churn”
4. John has asked for a cost-effective strategic review of the challenges and risks this growth may pose to the organization and how these can be addressed. This should also include some measurable techniques and potential KPIs which can be cascaded through the organization. He also wants all assets fully utilized or disposed of if not supporting the current or growth potential of the business.
5. Kelly has asked how the organization should create and embed some practical behaviors and values that can help the organization’s reputation going forward.
6. Tara has asked that approaches to employee wellbeing and its benefits for the organization are explored including some available measurables. She has also asked if there are any system and IT infrastructure investments, they can recommend supporting these processes

Answer

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